These Terms and Conditions form a binding part of the agreement between the Customer and AAA Overhead Door LLC.
1(a) No Right to Cancel
Once the Customer signs the agreement, approves by text, or submits a deposit, the order becomes final, binding, and non-cancelable.
1(b) Special Orders – Strictly Non-Refundable
All special orders, custom materials, non-stock items, and any product ordered specifically for the Customer are entirely non-refundable.
The Customer accepts full responsibility for all ordered materials regardless of installation status.
1(c) Standard Orders
AAA Overhead Door LLC does not provide cancellations or refunds for standard orders.
All approvals, deposits, and signed agreements are final and irreversible unless AAA explicitly states otherwise in writing.
2(a) Estimated Dates Only
All installation dates are estimates.
AAA Overhead Door LLC is not liable for delays caused by weather, suppliers, material shortages, backorders, transportation issues, emergencies, or any conditions beyond AAA’s control.
2(b) Customer-Requested Changes
Any changes requested by the Customer to dates, locations, materials, or scope of work cancel all previously quoted pricing and may result in new charges.
Customer must review and approve all product selections, design choices, and instructions in writing prior to work.
AAA is not responsible for any issue resulting from Customer choices, specifications, or site conditions.
The Customer must inspect the completed work within three (3) business days.
Failure to submit written notice within this period constitutes full acceptance of the work and all contract terms.
5(a) Deposit
A 33% deposit is required at signing unless otherwise noted.
5(b) Final Payment
The balance is due immediately upon completion of installation or service, without exception.
5(c) No Refunds
AAA Overhead Door LLC does not provide refunds, credits, or exchanges under any circumstance.
All sales are final.
5(d) Price Acceptance
Once the Customer agrees to a price verbally, in writing, by text, email, or by submitting a deposit, pricing is locked and non-negotiable.
5(e) Delinquency
Past-due balances may accrue maximum legal interest, attorney fees, court fees, collection costs, and any additional charges required to recover debt.
5(f) Security Interest
AAA retains legal ownership of all installed materials until full payment is received.
AAA may remove installed items if payment is not made.
The Customer is responsible for all applicable taxes unless legally exempt.
The Customer must provide:
• Safe and accessible work area
• Clear garage space
• Functional electrical outlet
• Secured pets/children
• Any required permits or approvals
AAA may reschedule or impose additional fees if the site is not adequately prepared or safe.
8(a) Products
All product warranties are limited solely to the manufacturer’s warranty, if one exists.
AAA does not extend or add any warranty beyond the manufacturer’s terms.
8(b) Labor – No Warranty Provided
AAA Overhead Door LLC does not provide a labor warranty.
All installation, adjustments, balancing, lubrication, alignment, or future performance of the system are the Customer’s responsibility once work is accepted.
8(c) Warranty Exclusions
No warranty applies to issues arising from:
• Customer or third-party modifications
• Lack of maintenance
• Wear and tear
• Noise, vibration, friction, or natural changes in door balance
• Storm, pest, moisture, impact, or environmental damage
• Customer-supplied parts or equipment
• Pre-existing or structural issues unrelated to AAA’s work
8(d) Used Materials
Used, refurbished, or transferred parts are sold strictly “AS IS” with no warranty.
8(e) Exclusive Remedy
In cases where remedy is applicable, AAA’s sole option is repair, replacement, or refund at AAA’s discretion.
AAA is not liable for incidental, indirect, or consequential damages.
AAA Overhead Door LLC is not liable for delays resulting from circumstances beyond reasonable control, including weather, manufacturer delays, shortages, transportation issues, and emergencies.
This agreement is governed exclusively by the laws of the Commonwealth of Massachusetts.
Any dispute must be resolved in Massachusetts District Court, Massachusetts Superior Court, or the U.S. District Court within Massachusetts.
Before initiating any legal action or complaint, the Customer must provide:
• A written 30-day Right-to-Cure notice
• Detailed explanation of the concern
• Opportunity for AAA to respond or correct
Failure to comply may invalidate the Customer’s claim under MA law.
The Customer may not file false claims or unauthorized chargebacks.
Improper chargebacks may result in legal action, recovery of costs, attorney fees, court fees, and property liens where permitted.
AAA may use photos, videos, and written records for defense and verification.
The Customer authorizes AAA to document the job site through photos, videos, and notes for verification, safety, and legal protection.
AAA is not required to disclose proprietary, operational, or internal company information.
The Customer may not provide confidential information to AAA without a signed agreement.
The Customer may not transfer or assign rights or obligations under this agreement without written approval from AAA Overhead Door LLC.
If any provision is ruled unenforceable, the remaining provisions remain fully valid and enforceable.
Last Update: May 06, 2024
Fill up the form below to get in touch with us!
Call Now!